Last updated: 13 August 2026
India Oncology Healing Centre ("IOHC", "we", "us") respects your privacy. This policy explains what information we collect through iohc.in, how we use it, and the choices available to you. It applies to website visitors, patients, caregivers, and anyone who contacts us online.
Who we are
IOHC is a cancer day-care and oncology support centre at 1101, 11th Floor, Shrikant Chamber-2, next to R.K Studio, Union Park, Chembur, Mumbai, Maharashtra 400071. For privacy questions, email appointments@iohc.in or call 022 6976 4501 / 502 / 503.
Information we collect
- Enquiry and appointment details you submit through forms: name, email, phone number, city/country, service needed, and any message you choose to share.
- Communication records when you email, call, or message us, including information needed to respond.
- Technical data such as browser type, device, and pages visited, collected through cookies and analytics tools (including Google Tag Manager) to understand how the site is used.
Please do not include sensitive clinical details (for example, full medical history or reports) in website forms unless we specifically ask for them through a secure channel. Website forms are for enquiries and appointment requests, not for transmitting complete medical records.
How we use information
- Respond to appointment requests and clinical enquiries
- Coordinate care, second opinions, and international visits
- Improve the website and patient communication
- Meet legal, regulatory, and record-keeping obligations
We do not sell personal information. We do not use enquiry data for unrelated marketing without a lawful basis and a clear opt-out.
Sharing
We may share information with treating clinicians, authorised support staff, and service providers who help us operate the website (for example hosting, email, and analytics), only as needed to provide the requested service. We may also disclose information if required by law or to protect patient safety.
Cookies and analytics
The site uses cookies and similar technologies, including Google Tag Manager, to measure usage and improve the experience. You can control cookies through your browser settings. Blocking some cookies may affect site features.
Retention
We keep enquiry and communication records for as long as needed to handle your request, provide care, and meet legal or clinical record-keeping requirements, then delete or anonymise them where feasible.
Your rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access, correction, or deletion of personal information we hold about you, or withdraw consent where processing is based on consent. Contact appointments@iohc.in. We may need to verify your identity before fulfilling a request.
Children
A parent or legal guardian should submit enquiries relating to a child. We do not knowingly collect personal data from children through this website for marketing purposes.
Security
We use reasonable technical and organisational measures to protect information. No website transmission is completely secure; please avoid sending highly sensitive medical files through unsecured email or public forms.
Changes
We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised policy.
